We're here to guide you. Speak with a registered pharmacist.
Whether you have questions about stepping down nicotine strength, verifying your prescription, or tracking an existing delivery, our Queensland-based clinical pharmacy team is available 7 days a week.
Pharmacist Telephone Line
1300 000 000Operating hours (AEST):
Monday – Friday: 8:00am – 6:00pm
Saturday & Sunday: 9:00am – 3:00pm
Clinical & Script Inquiries
scripts@nicochoice.com.auOrder Status & Deliveries
support@nicochoice.com.auUrgent Safety & Poisons Notice:
If you suspect accidental ingestion, acute nicotine toxicity, or severe adverse symptoms, immediately call the Poisons Information Centre on 13 11 26 (available 24/7 national line) or dial 000 for emergency medical assistance.
Dispensing Facility & Registration
Nico Choice Pharmacy Services Pty Ltd
Queensland Health Licensed Community & Online Pharmacy
ABN: 48 102 938 412 · AHPRA Reg: PHA000219481
42 Sheridan Street, Cairns City QLD 4870 Australia
(Dispensing laboratory only — orders dispatched online via express courier)
Send a message to our team
Complete the form below. All medical questions are directed straight to our registered pharmacists on duty.
Frequently Asked Questions
Answers to our most common questions about orders, prescriptions, and switching pathways.
Every order placed through NicoChoice is individually evaluated by a registered Australian pharmacist before dispatch. If our pharmacists notice an unusual dosage or require additional clarification regarding your smoking history, we will reach out to you via SMS or phone. You can also request a free 1-on-1 phone consultation prior to ordering at any time.
Under Australian Therapeutic Goods Administration (TGA) regulations, high-strength therapeutic nicotine vaping and oral products require an initial health screening and may require an Authorised Prescriber consultation or SAS-C notification. NicoChoice connects you with certified partner practitioners or dispenses directly against your existing Australian e-script.
Orders approved by our pharmacist before 2:00pm AEST (Monday–Friday) are packaged in plain, discreet tamper-evident parcels and dispatched the very same day. We exclusively use Australia Post Express with signature on delivery (18+ age verification required). Typical delivery times are 1–2 business days to major metro areas.
Yes, absolutely. That is our primary clinical mission. When you get in touch or place an order, our pharmacists can design a structured 4-week, 8-week, or 12-week step-down schedule, gradually reducing your nicotine milligram level (e.g., transitioning from 20mg to 12mg, 6mg, 3mg, and finally zero nicotine) without triggering severe withdrawal symptoms.
All shipments are fully insured and tracked. If your package is damaged during transit or delayed beyond Australia Post estimates, please email support@nicochoice.com.au with your order number and photos of the parcel. We provide immediate replacements or refunds per Australian Consumer Law.
Same-Day Express Dispatch
Orders reviewed before 2:00pm AEST are picked, pharmacist-checked, and handed to Australia Post Express the same day.
Plain & Discreet Packaging
Shipped in unbranded, tamper-evident satchels with neutral sender labeling to safeguard your personal health privacy.
TGA Compliant Record Keeping
Every dispensed product is properly logged in strict compliance with Australian therapeutic dispensing guidelines.