All orders placed through Nico Choice are reviewed and dispensed by registered Australian pharmacists from our Queensland dispensary facility. Here is everything you need to know regarding our prescription dispatch timelines, courier delivery, and packaging standards.
Important TGA Notice: Under Australian regulations, therapeutic nicotine products require signature upon delivery with mandatory 18+ photo ID verification. Parcels cannot be left unattended via Safe Drop.
Same-Day Dispatch Schedule
We dispatch orders Monday through Friday, excluding national and Queensland public holidays. To ensure same-day departure, orders must clear pharmacist triage before our daily cutoff:
- Orders placed before 2:00 PM AEST: Evaluated by our duty pharmacist, packed in tamper-evident satchels, and handed to Australia Post on the same business day.
- Orders placed after 2:00 PM AEST: Processed and dispatched on the following business morning.
- Weekend Orders: Queued for priority assessment and dispatched on Monday morning.
Delivery Speeds & Shipping Rates
We partner with Australia Post Express Post to provide reliable, express transit across all Australian states and territories.
| Destination | Estimated Delivery | Shipping Rate |
|---|---|---|
| Metro Areas (Sydney, Melbourne, Brisbane, Adelaide) | 1 – 2 Business Days | $12.50 AUD (Free over $100) |
| Regional QLD, NSW, VIC & TAS | 2 – 3 Business Days | $12.50 AUD |
| WA, NT & Remote Communities | 3 – 5 Business Days | $15.00 AUD |
Order Verification Process
Before any prescription product leaves our dispensary, the following sequential steps are completed:
- Clinical Assessment: Our clinical pharmacist verifies your dosage and smoking cessation history against Australian therapeutic guidelines.
- Prescription Matching: We link your order with your registered Australian e-script or SAS-C notification.
- Discreet Packaging: Products are packaged in unbranded, recyclable boxes or plain satchels with neutral sender labelling.
- Tracking Generation: You will receive an SMS and email notification with your Australia Post tracking reference.
Need Assistance With Your Delivery?
If your parcel has been delayed, or you need to update your shipping address prior to 2:00 PM AEST, please reach out to our pharmacy support team at hello@nicochoice.com.au or call our pharmacist line at 1300 000 000.